Return 

Once your return is received and inspected, we wilsend you an emal to notify you that we have received your returned item. We willalso notify you of the approval or rejection of your refund.
If you are approved, then your refund wilbe processed, and a credit wil automatically be applied to your credit card or originalmethod of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is oficially posted.
Next contact your bank.There is often some processing time before a refund is posted.
lf you’ve done all of this and you still have not received your refund yet, please contact us at sales@orans.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. lf you need to exchange it for the same item, send us an emall at sales@orans.com.au and send your item to:Building 5, 163-179 Forster Road, Mount Waverley, Victoria, 3149.